FREQUENTLY ASKED QUESTIONS

1. Do I need to arrive early for my first class?
Yes. Please arrive at least fifteen (15) minutes before class to fill out the necessary paperwork, purchase (or use our loaner) grip socks and allow the instructor or staff to get you acquainted with the Reformer or other equipment.
2. Where can I park?
A. Mercer & Broadway: Diamond Pay Lot
B. Neighborhood Parking (East & West of Broadway): Zoned parking; 2 hours max 7am-8pm (Monday-Saturday), Free on Sundays & Holidays
C. City-Street Parking: Free parking 6-8am Monday-Saturday, Free on Sundays & Holidays
D. Public Parking in QFC garage
E. Public Parking in Joule building10th Ave.
F. (Between Mercer & Roy): Diamond Pay Lot G. 10th Ave. (North of Roy): Mixed street parking; 2 hour maximum/NO PARKING RESTRICTIONS
3. How should I prepare for class?
A. Grip socks on the Reformer for safety. We have them available for purchase at the front desk for $16.00 + Tax. We also have clean loaner socks if you prefer.
B. Please bring water and stay hydrated. Your body and skin will thank you. There is a water filter available to fill up your water bottle.
C. Dress in workout clothes that are comfortable and allow movement. No pants/tops with zippers on the Reformers please!
D. Because jewelry can catch in the Reformer springs and cause personal injury we strongly encourage items be removed prior to class. Members wearing jewelry when using any piece of studio equipment do so at their own risk.
E. Please store cell phones in cubbies during classes either silenced or off.
F. Keep perfumes to a minimum. Some members have allergies and may be sensitive to smells.
G. Hair ties are necessary to manage long hair. 
H. Most importantly, bring a positive attitude and be prepared to have a great workout. Interact with the instructor, and let them know any needs or concerns you have. 
4. How often should I attend to get the best results?
Attending three to four times a week is recommended. Whether recovering from injury, improving sports performance, or looking for a program to increase strength and flexibility, our instructors design workouts of varied intensity to the meet the goals of every TRIBE Member.
5. How soon will I see results?
You will begin to feel a difference right away, and should start seeing results around 10 sessions, depending on how often you attend.
6. Are purchases refundable or services transferable?
Sorry. All purchases are final and services non-transferable.
7. What if I can't come to class after signing up? Will I be charged?
A. Signing up is important & we recommend reserving a space in class–though it is not required.
B. Due to full classes and members on waitlists,  members will be charged a penalty for missing class. Classes fill up, please only reserve a spot if you can attend. 
C. To allow other members to fill your spot, we need at least twelve (12) hours notice to change your schedule without penalty.
D. Classes changed within the twelve (12) hour window are considered a ‘Late Cancel’ (please see Policies & Terms for more details)
E. LATE TO TRIBE: Due to members coming to the studio to see if a spot has opened, after seven minutes of class starting, we may have to give your reserved spot to someone waiting. New members, PLEASE arrive 15 min EARLY. We want to be sure you are set up for success and have a great, safe, workout. 
8. I am interested in becoming a VIP Member. What does this mean?
VIP Membership is a discounted auto-pay membership that charges your monthly dues to the credit card on file, and also automatically renews the contract upon expiration. 12-month and 3-month commitment options are available. After the commitment period is over, members may cancel anytime by emailing info@tribeseattle.com threee (3) days before their next billing date.
9. May I freeze my membership due to injury or vacation?
Unless in the case of an injury, Intros, monthly packages (pay as you go), VIP 3-Month Commitment, and TRIBE Pak suspensions/extensions/pro-rates are not granted- no exceptions. 
VIP Unlimited Members with a 12-Month Commitment only are allowed a freeze on their account for up to two (2) months per year, at a minimum of two (2) weeks at a time, for any reason.
10. Does TRIBE offer any added incentives?
Yes! TRIBE offers rewards you through our Perkville points system. Members earn points by attending classes, referring new members, re-posting Facebook check-ins or Twitter tweets, and more! These points are then applied to rewards such as free merchandise, discounted memberships and even free classes to our loyal members!